Returns & Exchanges

At KITS, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day return policy for all unworn items in their original packaging. Whether the fit isn't right or you've changed your mind, we've made our exchange and refund process as seamless as possible.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Package Your Items

Place the items securely in their original packaging, ensuring all tags are attached and the garment is in its original, unworn condition.

3

Print and Attach Label

Download and print the prepaid shipping label provided by our portal and affix it clearly to the outside of your return package.

4

Drop Off and Track

Hand over your package to the designated courier drop-off point and keep your tracking number to monitor your return's progress to our warehouse.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing